We will strive to dispatch your package within 24 hours during week days (Monday to Friday). During holiday periods (such as Christmas) this might be delayed. Orders for Airsoft guns may take 48 hours before being dispatched as we ensure all our guns are tested and chronographed and include a data sheet with each gun.

Please note that orders containing two toned paint jobs will be painted to order and as such will take an extra day to process.

We ship all parcels via courier, so please bear in mind that the couriers will only delivery between Monday to Friday between the hours of 8am and 6pm (0800 – 1800 hours) except for holidays and usually delivery is within 2-3 working days of being dispatched.

We do not directly control the couriers and we cannot obtain a specific delivery time from them. Delivery may be delayed by extreme weather and events and again is out of our control.

Cost of Delivery

The cost of delivery will be added to your order total during checkout. You can select your preferred method of delivery from the options displayed at the checkout. Your order will either be shipped via courier (orders over 1kg) or via Royal Mail (orders under 1kg). There is also the option to collect from our store.

Please ensure when checking out that you select the correct option for your country to ensure that your order is not delayed. On the rare occasion, we reserve the right to adjust shipping methods and costs but this done to ensure your goods are delivered quickly and efficiently. We will contact you via email if this happens.

Where we ship

We ship to the UK, Ireland and Europe.

If you want something shipped international, please contact us on 02871365370 and we can arrange for delivery.

Please Note

It is the responsibility of the purchaser to ensure the legality of importation into their own country. We cannot accept any responsibility whatsoever if the goods ordered are seized by Customs officials or airport authorities in ours or any other country and no refunds will be issued.

Returns

In the unlikely event that your new purchase is faulty, please contact us immediately to discuss your problem.

At our discretion, a replacement product will be dispatched to you providing you return the faulty item in its proper original packaging with its invoice and is confirmed to be faulty by our engineers.

On all of our AEG’s/Pistols/Rifles we give a 14 day out of box warranty.
The warranty covers the internal parts of your weapon,
i.e. gearbox, wiring, connectors etc.

Before purchasing your gun, the technician will test and Chrono the gun in front of you if purchased in store to ensure the gun is fully operational if you purchase the gun in store, or if you order the gun on our website, we will attach a data sheet showing what the fps was using 0.20g and showing that the gun was tested and in working condition at time of shipping.

In terms of gun warranty, your warranty is void:
-If you open or disassemble your weapon in any way, this will void the warranty or if you remove any of the original parts i.e. removing the muzzle/ iron sights.
-If you paint over the gun.
-Any exterior damage to the guns such as scratches, dents or parts removed are not covered in the warranty and will show signs of negligence.

No refund will be given on any product that has been damaged due to negligence or misuse.

ADDITIONAL EXCLUSIONS ON WARRANTY:

• Guns damaged during gameplay will not be covered on our warranty.

• We cannot accept returns which have had work carried out by other Retailers, or Airsoft Techs 
• If the gearbox is opened or the gun has been stripped/ disassembled, warranty is void.
 
• Use of Poor Quality BBs
 
• Damage by Dropping, Force Damage and Debris
 
• Use of the incorrect Charging unit

Use of 11.1v or Higher Li-Po Batteries in the guns .